Rumor has it Apple is to release an app saving you Genius Bar time, with the first to release the leak being Sonny Dickson with uSwitch.
Have you ever spent annoyingly long periods of time in line at any of the Genius Bar ques because of questions or issues others have and you think one quick browse could have saved everyone a lot of precious time? Apple considered this if the rumor proves to be grounded in reality (and chances are it is) and plans to bring an app hopefully cutting time spent waiting.
How exactly? The app will be a comprehensive ‘how to’ type of section, walking Apple device users through the most common tech problems they might encounter with their devices. Online support should now come with easy access and a more streamlined format.
As rumor has it Apple is to release an app saving you Genius Bar time, there should be less waiting time in the queue just to change your Lightning cable. While the app would have basic information at the tip of your fingertips, it also appears that it works as online tech support as well.
If puzzled by your Apple device or some apps and their functioning, the new Apple app is intent on zeroing in on the root of the problem. If the problem seems unsolvable, Apple customers can contact support or even book their Genius Bar appointment. This time around, tech support will be available online is a simpler form.
The uSwitch leak doesn’t mention a launching date for the new Apple app. However, it is possible that the tech support app will be included in the Apple Store app if and when released rather than a stand out feature. Credits to Apple for thinking of their customers’ experiencing with any tech-related issue.
At a quick glance, the new Apple app seems to be a distilled form of the company’s support website. Which is certainly an extra point considering the complexity of the website and the difficulties many experience with navigating through the pages, forums or user-generated content.
With the new Apple app only registered Apple products will undergo the ‘troubleshooting’ process in a smart shift to tailored tech support experiences.
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