Uber realized that it needs to streamline its services to leave behind the wave of past events that attracted only resentment. The first step was to make a new start through a new leadership. As a consequence, the company worked on a list of major updates that address better the needs of drivers. One of them is a non-stop phone support.
Uber Customers Will Now Be Able to Tip Their Drivers
Uber turned a new page in its relationship with drivers through a move that was dubbed as “180 days of change.” Its contractors were giving too low a feedback for the company to continue to neglect them. Therefore, the leadership took 180 days to address all sources of discontent and enable positive changes for their contractors’ experience.
The most notable change was the option of online tips that became active across the U.S. last week. Not only did the drivers ask for this feature for a long time now, but its main competitor Lyft was already running this option. Therefore, the move was long overdue.
The Non-Stop Phone Support Will Connect Drivers to a Support Agent
There are six other major updates that are going to streamline the drivers’ experience. These include the non-stop phone support. Once drivers resort to this service, they will be in contact with a support agent in under two minutes. Together they can find quick solutions to uncomfortable issues such as wrong fare values. On top of that, drivers can finally get rid of bad ratings that were based on factors that weren’t in their control.
Another change will act in favor of contractors to the detriment of clients. This is about forgotten items in the back of Uber cars. Beforehand, drivers had to go to great length to achieve a successful restitution. This extra task cost them additional earnings.
However, Uber clients will now have to pay a flat fee of $15 to see their lost items again. This tax is called “delivery fee” which would cover consumed fuel and other missed pick up opportunities. According to some statistics, each Uber driver has to return 11 lost items on average per year.
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