Recently, the nation-wide wave carrier T-Mobile has come under fire, after a 6-month-old boy died because his babysitter could not contact the 911 dispatch. The boy’s mother said that the babysitter tried a couple of times to reach a 911 dispatcher, but each time the line was busy. A T-Mobile spokesperson said that engineers had been sent to the city of Dallas in order to solve the problem.
Dallas City authorities reported that the T-Mobile ghost call issue has not yet been fixed. According to a city manager spokesperson, some of the calls initiated by the T-Mobile owners can actually jam the line. Being flooded by so many calls, the 911 operators are forced to prioritize, putting several calls on hold at a time.
Most of the time, the 911 dispatchers manage to answer all calls and to dispatch teams despite the jam. However, a recent event which took place a couple of days ago proved that the ghost call issue must be solved as fast as possible in order to prevent any more casualties.
Bridget Alex, a woman from Dallas, has just left her house and was heading to her sister in order to attend a funeral. Before heading out, Alex asked a babysitter to look after her 6-month-old toddler.
However, after just a couple of hours, Alex receives a phone call from her babysitter. Desperately, the woman told Alex on the phone that her 6-month-old toddler fell out of bed, hit his head, and that he couldn’t wake him up.
The babysitter also told Alex that she’s been trying to get through to the 911 dispatch, but no one’s answering the phone. Dallas authorities confirmed that a call from a T-Mobile cell phone was placed from that location. Furthermore, it appears that the babysitter called at least three times before she decided to inform the toddler’s mother.
Seeing that an ambulance can help her toddler, Alex jumped into her car and raced home. She picked up her son and rushed him to the local hospital. According to the ER doctors, the infant was unconscious when the mother brought him in. As a result, they were forced to transport him to another hospital for emergency surgery.
Unfortunately, by the time he reached the second hospital, the infant was already dead. Alex said that this wouldn’t have happened if the 911 dispatchers picked up the phone. Following the death of the 6-month-old infant, T.C. Broadnax, Dallas’s Manager, declared on Tuesday that he spoke with John Legere, T-Mobile’s CEO, who assured him that the issue would be fixed as soon as possible.
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